Refund and Returns Policy

At Beauty Expert, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

Eligibility for Return or Exchange

You can request a return or exchange if:

  • The product is damaged, defective, or incorrect upon delivery
  • You receive a wrong item or something is missing from your order
  • You report the issue within 7 days of receiving your order

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on the following:

  • Used or opened cosmetics and skincare products
  • Supplements or weight loss items once opened
  • Personal hygiene items (e.g., hair removal tools, intimate care products)
  • Items on final sale, clearance, or promotional offers

Conditions for Return

To be eligible for a return or exchange:

  • The product must be unused, unopened, and in its original packaging
  • All accessories, free gifts, or bundled items must also be returned
  • You must have proof of purchase (order number, receipt, or invoice)

How to Request a Return or Exchange

  1. Email us at info@beautyexpert.pk within 7 days of receiving your order
  2. Include your order number, a brief description of the issue, and clear photos of the product
  3. Our support team will guide you through the return/exchange process
  4. Once approved, you’ll receive instructions for returning the product via courier

Refund Process

  • Once we receive and inspect your returned item, we’ll notify you of the status
  • If approved, your refund will be processed within 5–7 business days
  • Shipping charges (if any) are non-refundable, unless the return is due to our error

Return Shipping Costs

  • If the return is due to a mistake on our end (wrong item, damaged, expired), we will cover the return shipping cost
  • If you change your mind or ordered by mistake, the return shipping cost is the responsibility of the customer

Exchange Policy

If you wish to exchange an item (e.g., for a different shade or variant):

  • Exchanges are subject to product availability
  • We recommend initiating an exchange request as soon as possible

Need Help?

We’re here to assist you Monday–Saturday, 10 AM to 7 PM.

Email: info@beautyexpert.pk
Phone: (021) 33395057