At Beauty Expert, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

Eligibility for Return or Exchange

You can request a return or exchange if:

  • The product is damaged, defective, or incorrect upon delivery
  • You receive a wrong item or something is missing from your order
  • You report the issue within 7 days of receiving your order

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on the following:

  • Used or opened cosmetics and skincare products
  • Supplements or weight loss items once opened
  • Personal hygiene items (e.g., hair removal tools, intimate care products)
  • Items on final sale, clearance, or promotional offers

Conditions for Return

To be eligible for a return or exchange:

  • The product must be unused, unopened, and in its original packaging
  • All accessories, free gifts, or bundled items must also be returned
  • You must have proof of purchase (order number, receipt, or invoice)

How to Request a Return or Exchange

  1. Email us at info@beautyexpert.pk within 7 days of receiving your order
  2. Include your order number, a brief description of the issue, and clear photos of the product
  3. Our support team will guide you through the return/exchange process
  4. Once approved, you’ll receive instructions for returning the product via courier

Refund Process

  • Once we receive and inspect your returned item, we’ll notify you of the status
  • If approved, your refund will be processed within 5–7 business days
  • Shipping charges (if any) are non-refundable, unless the return is due to our error

Return Shipping Costs

  • If the return is due to a mistake on our end (wrong item, damaged, expired), we will cover the return shipping cost
  • If you change your mind or ordered by mistake, the return shipping cost is the responsibility of the customer

Exchange Policy

If you wish to exchange an item (e.g., for a different shade or variant):

  • Exchanges are subject to product availability
  • We recommend initiating an exchange request as soon as possible

Need Help?

We’re here to assist you Monday–Saturday, 10 AM to 7 PM.

Email: info@beautyexpert.pk
Phone: (021) 33395057